Rm35 Responsible Gaming — Play Healthy, Play Safe
Rm35 believes that online entertainment should be an enjoyable and controlled experience. This page contains guidelines, control tools, and support resources to help you play in a responsible and balanced way.
Rm35's Commitment to Responsible Gaming
At rm35, providing a safe and responsible entertainment platform is just as important as delivering a quality gaming experience. We believe every user deserves to enjoy online entertainment without it affecting their personal wellbeing, finances, or relationships.
Rm35 provides a range of self-control tools that users can use to manage their playing habits. We are also committed to preventing minors from accessing the platform and to identifying and supporting users who may be experiencing problems with excessive gambling.
Remember: online gaming is entertainment, not a source of income. Play within your means, and take a break when you need one. rm35 is with you every step of the way.
Signs of At-Risk Behaviour
Recognising the early signs of problematic gambling behaviour is important. The sooner you're aware, the sooner you can act before things escalate. Watch for these signs in yourself or someone you care about:
- Borrowing money or selling assets to keep playing
- Feeling stressed when unable to make a deposit
- Using money meant for daily necessities to gamble
- Hiding gambling spending from family
- Feeling anxious, irritable, or restless when not playing
- Neglecting work or family responsibilities
- Playing to escape problems or emotional distress
- Constantly thinking about gambling even while doing other things
If you recognise any of the signs above, take it as a signal to start applying self-control measures or to seek professional help.
Tips for Setting Time & Budget Limits
One of the most effective ways to keep your gaming experience healthy is to set clear limits before you start playing. rm35 encourages all users to practise the following habits:
Set a maximum amount in MYR that you're willing to spend each week or month. Stick to this limit without exception.
Set a daily or weekly time limit for playing. Use your phone's timer as a reminder to stop and take a break.
If you've had a losing streak, resist the urge to top up your balance to "break even." Accept the loss as a cost of entertainment and stop.
Take regular breaks from the platform — at least one day a week with no online gambling activity.
Self-Control Tools on the rm35 Platform
Rm35 offers several self-control options that users can activate through their account settings. These tools are designed to help you manage your gaming experience more responsibly:
- Daily / Weekly / Monthly Deposit Limits
- You can set a maximum deposit limit in MYR for a specific period. Once this limit is reached, the system will reject any additional deposits until the limit period resets.
- Cooling-Off Period
- If you feel you need a break, you can request a cooling-off period during which your account will be temporarily suspended for a duration of your choosing — from a few days to several weeks. During this period, you will not be able to log in or make any deposits.
- Self-Exclusion
- For more serious cases, users can apply for a long-term self-exclusion. This will completely block access to your rm35 account for the chosen period. To activate this option, contact our support team via email at [email protected].
Minor Protection
Rm35 strictly prohibits anyone under the age of 18 from registering or using this platform in any capacity. The protection of children and young people is our absolute priority.
All registrations require age verification, and rm35 reserves the right to request identity verification documents at any stage to ensure compliance with minimum age requirements. Any account found to be used by a minor will be closed immediately.
If you are a parent or guardian, we encourage you to:
- Install parental control software on devices used by your children to block access to gambling sites.
- Keep your login credentials secure and never share them with children or minors.
- Have open conversations with your children about the risks of gambling and the importance of responsible internet use.
Maintaining Life Balance & Getting Help
Online entertainment is just one small part of a balanced life. rm35 encourages all users to ensure that gambling does not replace or interfere with important aspects of life such as work, family, health, and social relationships.
If you or someone you know feels that gambling is becoming a problem, don't hesitate to seek help. Acknowledging the issue is the single most courageous and important first step.
- Talian Kasih (Ministry of Women, Family and Community Development): 15999 — Free counselling and psychosocial support service.
- Hospital Bahagia Ulu Kinta, Perak: Recognised treatment centres for addiction and problem gambling.
- Mental Health Association of Malaysia (MENTALLY): Providing guidance and mental health support resources.
- Contact the rm35 support team: [email protected] — We can help you activate self-control features or close your account if needed.
Remember: asking for help is a sign of strength, not weakness. rm35 is always committed to the well-being of our users.
Questions or Need Help?
The rm35 team is ready to help you activate self-control features, answer questions about responsible gaming, or provide further guidance. We also invite you to visit our FAQ section for more information.