Rm35 Privacy Policy — Personal Data Protection for Malaysian Users
This Privacy Policy explains how rm35 collects, uses, stores, and protects your personal information. Please read this document carefully. By using the rm35 platform, you agree to the practices described herein.
Information We Collect
Rm35 collects various types of information when you register, log in, or use our platform. This information is necessary to provide a secure, personalised service that complies with applicable legal requirements in Malaysia.
Full name, email address, phone number, date of birth, and password chosen during registration. This information is used to verify your identity and manage your account.
IP address, device type, operating system, browser type, screen resolution, and login sessions. This data helps us detect suspicious activity and improve platform compatibility.
Transaction details in MYR (RM), including deposit and withdrawal records and payment methods used such as Boost or Touch 'n Go. Full card numbers are never stored by rm35.
Game history, bets placed, games played, active session times, and interactions with platform features. This data is used for analytics and service improvement purposes.
How Your Information Is Used
Rm35 uses responsibly collected information strictly for legitimate purposes. Below are the main ways your data is used:
- Identity verification and access control — ensuring only authorised account owners can log in and carry out transactions.
- Financial transaction processing — processing deposits, withdrawals, and betting records in MYR accurately and securely.
- Fraud prevention and anti-money laundering — detecting unusual usage patterns and complying with Malaysia's anti-financial crime legal requirements.
- Platform improvements — analysing usage data to enhance the user experience, system reliability, and overall performance.
- Service communications — sending important account notices, policy updates, and technical information relevant to your use of the platform.
- Regulatory compliance — fulfilling legal obligations applicable in Malaysia, including the retention of transaction records for periods stipulated by the relevant authorities.
Rm35 will not use your data for any purpose beyond those stated above without first obtaining your consent.
Cookie & Tracking Usage
Rm35 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.
Types of Cookies Used
- Session cookies — Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — Retains your language settings and display preferences so you don't have to reconfigure them each time you visit the rm35 platform.
- Analytics cookies — Helps us understand how users interact with the platform for improvement purposes. Data collected is anonymised and is not used to identify individuals.
- Security cookies — Used to detect suspicious login attempts and protect your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some rm35 platform features.
Data Storage, Security & Sharing
Data Security
Rm35 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include data encryption in transit and at rest, strict access controls to databases, and continuous monitoring for suspicious activity.
Retention Period
Rm35 retains your personal data for as long as your account is active or as needed to provide our services. Financial transaction records are kept for the minimum period required under Malaysian law for compliance purposes. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Rm35 does not sell, rent, or share users' personal data with third parties for marketing purposes. Your data may only be shared in the following limited circumstances:
- Payment service providers that process your MYR transactions, bound by strict confidentiality agreements.
- Malaysian government authorities or law enforcement bodies when required by law or court order.
- Technology companies providing hosting infrastructure or analytics services, all of whom are bound by data processing agreements that comply with privacy laws.
User Rights & How to Contact Us
As an rm35 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in your records.
You may request deletion of your data in certain circumstances, subject to legal retention requirements.
Privacy Policy Changes
Rm35 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. Any changes will be published on this page with an updated date. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact the rm35 Privacy Team
If you have any questions or concerns, or wish to exercise any of the rights outlined above, please contact our support team. We aim to respond to all privacy enquiries within a reasonable timeframe.
Support email: [email protected]
For general enquiries, see also our FAQ section.
Your Data Is Safe with rm35
We are committed to protecting the privacy of every Malaysian user. Register now and enjoy a secure, transparent, and trustworthy entertainment platform.